Our Response to the Novel Coronavirus (COVID-19) Pandemic
In light of the novel coronavirus (COVID-19) pandemic, we have chosen to take precautionary measures and close the lobby of our Chillicothe office to the public beginning Tuesday, March 17.
Here’s what you need to know:
Why is the lobby closed?
Our employees’ well-being is our top priority. We want to take all available precautions to ensure that our employees stay healthy, and we can continue providing reliable service to our Members.
How long will the lobby be closed?
We have scheduled the lobby to reopen to the public on Friday, May 1.
Will the closure affect Farmers’ Electric’s day-to-day operations?
The closure will have minimal effect on our day-to-day operations. To speak with a Member Account Representative, please call the regular office line at 800-927-5334.
What additional measures is the Co-op taking to protect employees?
We have instituted several measures to safeguard our employees against any potential illness. This includes equipping our employees to perform the majority of their duties from home, canceling all non-essential business travel, and asking employees to report personal travel and to impose self-quarantines for 14 days following any out-of-state travel.
Will the closure affect your power outage and emergency response?
No, line crews will remain on-call to respond to any power outages or emergencies. You can report your outage via our website (www.fec-co.com), by our smartphone app (myFEC), or by calling us at 800-927-5334.
Can I still manage my account and pay my bill?
Yes, you can still manage your account online at www.fec-co.com or by the myFEC smartphone app. Other payment options include: by phone (800) 927-5334, by mail (201 W Business 36, Chillicothe, MO 64601), and by dropbox (located near the southwest corner of our office).
Will the closure affect my new service request, pending service orders, etc.?
We do not anticipate any interruptions. The Farmers’ Electric Cooperative staking engineer assigned to your project will contact you and provide updates as needed.